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Ranjeet Singh Chauhan

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Ranjeet Singh Chauhan

Ranjeet Singh Chauhan

Professional Experience

Supreme Court of India (March 2019 to December 2020)

Worked as Law – Intern with Advocate on Record dealt with cases of Land Acquisition, Criminal and Civil Appeals having a

Punjab and Haryana High Court (February 2018 to December 2018)

In order the get the zest of procedural cause list and jurisdiction of PHHC, I did an internship with advocate Gaurav Sharma (2003 registration), who was of great help.

Faridabad, District Court Complex (May 2017 to January 2018)

Freelance Legal Document Writing

Job Overview

Writing all kinds of civil, criminal, matrimonial, civil, and criminal appeals.

Dreams Travel & Tours (November 2014 to January 2017)

Quality Analyst

Job Overview

  • Coordinate with Account Managers and Sales Executives to achieve sales objective
  • Analyze and prepare revenue reports, expense reports, and other business transaction report
  • Maintain accurate and complete customer account information.
  •  Assist in determining pricing quotes for customer
  • Provide responses to customer inquiries in a professional manner.
  • Resolve customer issues/concerns in a timely manner.
  • Support and manage existing customer account
  • Prepare business presentations and reports for customer
  • Prepare and deliver customer account reports in timely and accurate manner.
  • Manage change requests for customer account
  • Ensure consistency and accuracy of customer account deliverable

United Health Group (September 2013 to November 2014)

Sr. Claim Adjudicator

Job Overview

  • Adjudication of those remaining 5% claims which were not adjudicated by the automation process.
  • Responsible for 3 processes (Behavioural –Mental & Physical)
  • Allocation of work in FIFO order and ADHOC files
  • Showing up the clear picture of inventory trending and the same to be discussed on daily inventory call along with the capacity and plans with the onshore and offshore partners
  • Weekly ops call to discuss the last week performance and to highlight any issue if any
  • Making and sharing monthly OBRs with the onshore and offshore partners
  • Taking care of shrinkage, attrition & utilization
  • Updating the process capacity as per the business requirement and available resources
  • Initiating corrective actions for the bottom performers so that team performance can be at par
  • Taking care of CPT for my process so that maximum benefit can be generated
  • Proactively responding to all escalations if any
  • On weekly basis taking care of FANDOO Friday at people engagement standpoint and also a part of UFL wherein people engagement activities conducted at organization level and on a monthly basis.

WNS Global Services Pvt. Ltd. (July 2008 to September 2013)

Sr. Claim Associate

Job Overview

A result-oriented professional with 5 + years of comprehensive experience in the Service industry, Order to Cash cycle, Healthcare Insurance, Quality and Operations Management. I was responsible for actively coordinating with the US Insurance companies and our sales rep in US for Biomet Bone Stimulator to get it applied to the patient and get claims from the patient’s insurance companies.

Responsibilities:

  • Applying DMAIC methodology to show improvement experience by the process by doing automation or applying the idea
  • Design, Analysis, Implementation and planning Workflow management, streamlined MIS to provide real-time reports and analysis & Performance Incentive Management system for collections process
  • Documenting all kinds of process and procedure change
  • Root Cause Analysis on the errors received in a month, making action plans and implementing it on tea
  • Maintaining all process documents as per ISO standard
  • Sending weekly and monthly dashboards to clients and inculcating their suggestion
  • Sending daily reports on meeting SLA by different processes to the client and the higher management
  • Meeting all process Service Level Agreements and avoiding any financial impact
  • Documenting all process briefing and daily update

Globerian India Pvt. Ltd. (July 2006 to June 2008)

Profile

It’s an international call centre which deals in US’s Insurance and healthcare industry. I am in the Voice process and sometimes we have to switch to backend jobs so that we can get the clear concept of US healthcare industry and also keep in touch with the latest update about the process.

Job Overview

I am responsible for actively coordinating the retrieval of records, maintaining a healthy relationship with facilities and clients, resolving any issues that may arise as a result of our active pursuit of medical, employment, and education records and quality checking information from data processing. I am also responsible for ensuring that the facilities from whom records are requested receive the highest level of customer’s service and care.

Training Attended:

  • WNS certified trainer.
  • FME
  • Lean principles and methodology.
  •  DMAI

Academic Qualification:

  • Law Degree from Shri Ganga Nagar University, Bikaner, Rajasthan
  • MBA,Finance From GJU, Hissar University
  • com from Delhi University in the year 2006.
  • PGDiploma in Human Rights from Indian Institute of Human Rights (IIHR) New Delhi.
  • PG Diploma in Journalism and Mass Communication from IGNOU